A while back, customers might have reached out to your support team for a quick query. However, today’s customer wants proactive service, flexible options, and an empathetic ear. After keeping our finger on the customer’s pulse all year round, here’s our diagnosis and recommendations for tackling higher customer standards.
Customer Service Blog
Grow by improving your customer experience.
Customer Expectations are rising, more demanding.
Customer service teams are busier than ever before, especially with the increased volume due to Covid-19. Your customers expect faster resolution times, a personalized experience, flexibility in communication channels (chat, phone, email, portal, in-person, etc.), and more. How is your sales team helping with the CX?