Open Veloxy and tap the Reset/Forgot Password link (shown in the following illustration).
As shown in the following illustration, enter your registered email address (company email address) in the field provided and then press Send Code to receive a Verification Code.
As shown in the following illustration, a Notification is displayed, telling you to check your Email for the Verification Code. Press OK.
Check your email and enter the Verification Code (shown in the following illustration). Enter a new Password. The password has to be min 8 characters (1 upper case, 1 number and 1 special character) When finished, press Verify and Change Password.